Can't connect to Axial via iphone app.

[Thomas Miller]

I am a longtime user of IC, now Axial.

Since day one i have had sluggish response on my devices and intermittent operation of Axial as it will just "lock up" and need to be rebooted to start working again.

Currently aside from the above continuing issues i can no longer access Axial via my iphone app.

i have tried to upload my log file but an error message says it does not accept that file extension. what am i doing wrong?


am new to the here, I have worked with multiple firms.
you can check energy demand management video one of my work.

thanks in advance for any advice and help with my issues.