Windows 10 partial freeze

[roberthans]

Hello,
We have a computer running Win10 that will suddenly freeze up. When this happens, you can hover over the icons on the desktop and the border will change or press the windows key and it will open the start menu. However, as soon as you try to open a program, the mouse cursor starts spinning and stays that way even after a 1/2 hour. You have to power it off to get it to restart.
I have looked at the event logs but there's no errors or warning logged when this happens so I'm at a loss on trying to troubleshoot the problem. Any ideas would be appreciated.
Thanks





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